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High Voltage Spam Filtering

Why Are You Spamming Me?
If you are seeing SpamAssassin data in the mail message, this indicates that High Voltage Internet mail filters have detected spam in your e-mail and has added these markings so that you can filter it more easily, should you wish to.

Why was the e-mail altered?
High Voltage Internet has implemented a policy to block "spam" (also known as unsolicited commercial e-mail). Each incoming e-mail is scanned for signs that it may be "spam", and if it is determined that it's likely to be spam, it is altered to clearly reflect this, so that you -- the user -- can decide whether to delete or keep it.

But The Message Was Not Spam!
Sometimes SpamAssassin(tm) will get a "false positive", resulting in tagged mails which are not actually spam at all. Since spammers don't usually highlight the fact that their mail is unwanted, unsolicited ads, SpamAssassin has to try to work it out -- and it's not always easy to do.

But I Don't Get Much Spam!
Count yourself lucky, then! The longer your email address stays valid, the more spam you will get.

It may not be a problem for you -- yet -- but others find it very frustrating. Some recent research has indicated that several ISPs find their incoming mail is between 40% and 80% spam, overall; and quite a few old-timers who've used the same address for years, get over 30 spams a day.

If you don't get much spam, you probably find SpamAssassin more annoying than useful. In this case, see How Can I Turn It Off?, below.

How Can I Turn It Off?
You have two options. Firstly, SpamAssassin can be made a lot less sensitive. To do this, ask your systems administrator or ISP's helpdesk to "increase the SpamAssassin threshold".

Alternatively, if you just want all your mail, unfiltered, ask your systems administrator or ISP's helpdesk to "add your address to the whitelist_to list".

What is SpamAssassin, After All That?
SpamAssassin(tm) is a mail filter which scans, and attempts to block, spam. More information here .